Loading of Fast Dial in Firefox - Bitdefender

fastdialer321 —Tue, 05/11/2010 - 17:06

I do NOT use Norton and I am having the same problem,
Fast Dial has compatibility issues with the latest Firefox.
It worked just fine until I installed the Firefox update.
I have also uninstalled and re-installed Fast dial at least 3 times and everything I re-boot and start my browser, FAST Dial is disabled.
I can only get it to work if I go to addons, and choose FIND UPDATES and restart the browser.

I use BitDefender and Webroot Spyware Sweeper on Win7 Pro. Firefox 3.6.3

Fast Dial

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Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by chiaroscuro on Tue, 05/11/2010 - 17:10

Thank you for the feedback

You do not state which Version of Firefox you are using.

I am using Ver 3.6.3 with no problems

Please have a look at this thread from another Bitdefender user.

This has worked for some.
Load Fast Dial.
Do NOT restart Firefox.
Close computer and reboot...

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by R_P on Wed, 05/12/2010 - 12:06

Hi,
I am the other BD user.. It did not work with me. Still same problem.

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by chiaroscuro on Wed, 05/12/2010 - 18:43

I am the other BD user.. It did not work with me. Still same problem.

I really think this is a bitdefender problem, as it is also a Norton problem.

Have you approached Bitdefender about this ?

From this thread it would appear that Norton have not found a solution to the problem

Please let me know what you discover

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by R_P on Thu, 05/13/2010 - 16:54

Have you approached Bitdefender about this ?
No, I did not, since I am experienced with BD support. It is absolutely useless. My last support ticket from 11/2009 ist still not solved.

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by chiaroscuro on Thu, 05/13/2010 - 21:56

No, I did not, since I am experienced with BD support. It is absolutely useless. My last support ticket from 11/2009 ist still not solved.
»

Might be worth watching this thread though

http://forum.bitdefender.com/index.php?showtopic=15963

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by R_P on Sat, 05/15/2010 - 07:33

Thank you for the tip. I have posted a comment in BD Forum. Lets wait and see.......

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by chiaroscuro on Sat, 05/15/2010 - 08:39

Thank you for the tip. I have posted a comment in BD Forum. Lets wait and see.......

Thanks for the feedback.

Good news..

Let us hope you get some response to this...

please let us know when you do...

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by R_P on Sun, 05/16/2010 - 17:13

Let us hope you get some response to this...
Hi, I am in mail contact with an official support member.
Obviously BD considers this problem serious.
I have provided all information they had requested.
The first two workarounds did not work.
Waiting for answer ...

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by chiaroscuro on Sun, 05/16/2010 - 17:30

Hi, I am in mail contact with an official support member.
Obviously BD considers this problem serious.

I have provided all information they had requested.

The first two workarounds did not work.

Waiting for answer ...

This is really good news.
Good work !

It would seem that maybe BD will sort their problem quicker than Norton does.

Let us see..

I am watching the thread with great interest.... :-)

Re: Loading of Fast Dial in Firefox - Bitdefender

Submitted by R_P on Thu, 05/27/2010 - 15:27

Hello,
today I have received following answer after a couple of mails exchanged:

###
The issue that you have reported has been acknowledged by our team and is
currently being worked on for a fix. The fix will be done by means of
automatic update and won't require any additional action from your part.

As a workaround please temporarily disable the Antiphishing module.

We are very sorry for any inconvenience that we may have created and we rest
at your disposal for further information.

Thank you for your support and patience.
###

stay tuned ;)
R_P

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